Customer Service & Administrative Assistant - Bali, Indonesia

Join Luen Heng F&B Sdn Bhd as a Customer Service & Administrative Assistant in the vibrant heart of Bali! This dynamic role combines front-line customer engagement with essential administrative support to ensure smooth operations in our fast-paced F&B environment. In this role, you'll be the first point of contact for our valued guests, handling inquiries, reservations, and ensuring their dining experience is seamless. Beyond customer service, you'll manage administrative tasks such as scheduling, data entry, and document management using tools like Microsoft Office and Google Workspace. This is your chance to make a meaningful impact in a company that values both service excellence and operational efficiency.

Luen Heng F&B Sdn Bhd is a leading player in the F&B industry in Bali, known for its commitment to quality and customer satisfaction. With multiple locations across Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you'll have the opportunity to work in a diverse and exciting environment. Our team is dedicated to providing exceptional service, and as a Customer Service & Administrative Assistant, you'll play a crucial role in delivering that promise to our guests.

Every day, you'll interact with a variety of guests, from local tourists to international visitors, each with unique needs and expectations. Your ability to communicate effectively, both verbally and in writing, will be essential. You'll also need to be organized, detail-oriented, and able to manage multiple tasks simultaneously. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer service.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by greeting guests, taking reservations, and addressing inquiries promptly and professionally.
• Manage administrative tasks such as scheduling, data entry, and document management using Microsoft Office and Google Workspace.
• Assist in maintaining accurate records and ensuring compliance with company policies and procedures.
• Coordinate with other departments to ensure smooth operations and timely service delivery.
• Handle guest complaints and concerns with empathy and effectiveness, ensuring their satisfaction.
• Assist in inventory management and restocking supplies as needed.
• Support marketing efforts by promoting special offers and events to guests.
• Maintain a clean and organized workspace, ensuring all areas are tidy and presentable.

🎓 Kualifikasi & Syarat

• Minimum 1-2 years of experience in customer service or administrative roles in the F&B industry.
• Proficient in using Microsoft Office and Google Workspace.
• Excellent communication skills, both verbal and written, in English and Bahasa Indonesia.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Detail-oriented with a keen eye for accuracy in data entry and record-keeping.
• Ability to work well under pressure in a fast-paced environment.
• Familiarity with basic inventory management and POS systems is a plus.
• Enthusiastic and customer-focused, with a passion for delivering exceptional service.

🛠️ Keahlian

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